Refund policy

RETURNS POLICY 

We stand behind the quality of every IncoFaca piece.

If you’re not fully satisfied, you may return eligible items within 14 days of delivery.

Return Conditions:

Items must be unworn and unused
All tags must remain attached
Items must be in original packaging
Proof of purchase is required

Wigs & Hygiene-Sensitive Items

Due to hygiene standards, wigs and related products are only eligible for return if:

They have not been worn or tried on
Lace, seals, and packaging remain intact
No alterations have been made

Any item that does not meet these conditions will not be accepted.

Non-Returnable Items:

Worn or altered wigs
Earrings and hygiene-sensitive accessories
Sale items (optional—keep or remove depending on your strategy)
Gift cards

Returns Process:

Contact us at customerservices@incofaca.com with your order number
Follow the return instructions provided
Return the item to the address given

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

REFUND POLICY 

Once your return has been received and inspected, we’ll notify you of the outcome.

Approved Refunds:

Issued to your original payment method
Processed within 5–10 working days

Please Note:

Items must meet all return conditions
Items showing signs of wear or damage will not be refunded

Faulty or Incorrect Items

If you receive an item that is faulty or incorrect, contact us within 48 hours of delivery with images and details. We will resolve this as a priority.

Non-Refundable:

Used or opened wigs
Hygiene-sensitive items once opened
Items returned outside the 14-day window